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Why does “Made in Germany” bring up such positive feelings from the audience?
We heard “High quality”, “Predictable”, “Reliable”, “Manufactured goods”, “Good beer”, “Changeable” and “Long-lasting”
We switched “Made in Germany” with the “Club” and asked members to talk about what came to their minds?
We heard “Team spirit”, “Fulfillment”, “Improvisation”, “Support”, “Energy”, “Loving” and “Joy”.
Quality is a perception. This perception is created by the members of the club, members of a product, members of a service. This perception can be molded to be something that is remembered for generations.
We delved into how we can change the perception of Quality before, during and after meetings and we had a lot of input from the officers.
By having a full agenda and setting up the stage we could increase the quality before the meeting even starts.
By focussing on the Agenda and ensuring that it runs sequentially and on time we can exude Quality during a meeting.
By talking to guests after a meeting and helping them we can show the Quality in after meeting care.
All in all when the officers together with members do their bit before, during and after a meeting we can proudly the quality of the club is “Made in Germany”
Links:
1111 Distinguished Club Program (toastmasterscdn.azureedge.net)